Will I be charged for customs and duties?
As per the new USMCA/T-MEC/CUSMA Agreement between the US, Canada, and Mexico:
Canada – Orders less than $150 CAD are no longer subject to duties, please check the current exchange rate at time of purchase. Taxes will still apply.
Mexico – Orders less than $117 USD are not subject to duties, taxes will still apply.
Customs and/or duties will be collected for orders shipping to all other international destinations by the local governing agency. The shipping courier may also collect these charges on behalf of the government. Please check with the border agency of the country you are shipping to if you are unsure of the regulations. These funds are not paid to or collected by Fighters First and as such are non-refundable.
If you feel you were overcharged, please reach out directly to your local border agency for instructions on how to dispute the charges.
When will I receive my shipment?
Shipping times do not include processing times and start when the shipping courier has received the package. Orders will not be processed until we have received credit card verification and authorization.
PLEASE NOTE: USPS tracking does not update live and as a result does not necessarily reflect the most up to date status of your shipment.
We cannot guarantee shipping times, average shipping times for the mainland USA are 7-14 business days (not including order processing times, weekends or holidays). Orders placed on Friday after 10am EST, weekends, or holidays will not be shipped until the next business day.
Alaska, Hawaii, and US Territories
Orders to Alaska, Hawaii, or other US territories. Allow up to 10-30 business days (not including order processing times, weekends or holidays) for delivery.
Military Addresses (FPO / APO)
Shipments to military addresses are delivered via USPS and the Military Postal Service and can take up to 8 to 10 business days for delivery (not including weekends and holidays).
International orders are shipped at a flat rate with an average shipping time of 10-30 business days (not including order processing times, weekends or holidays). Shipping and handling does not include import duties into the country of destination. All import duties, taxes, and processing fees are the responsibility of the purchasers.
Post Office Boxes
Shipments to P.O. boxes must be delivered by USPS and usually take approximately 7 to 10 business days.
How can I track my shipment?
You will receive an email notification with your tracking number once your order has shipped.
Do you ship to my country?
We ship worldwide through our manufacturer who has fulfillment centers around the world.
However, there are a few exceptions in countries in conflict when are unavailable at the time.
Please allow extra time for international shipping as customs can slow the process.
My order never arrived, what do I do?
If for some reason that after a few weeks you have not received your order and the tracking has not been updated, please reach out to us and we will investigate and if an extended time, issue a full refund.
While tracking in the US is active, sometimes packages can go missing internationally if handled by multiple agencies or travelling through unsafe areas of the world.
What is your return/exchange policy?
All sales are final. Returns are only for damaged or defective merchandise. We will not process returns because the wrong size was ordered. All items are printed on demand and thus are made just for you. They cannot be repackaged.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to the manufacturer's facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If our facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Please see our full return policy page for more information.
How do I process a return?
Reach out to us and we will inform you of the next steps. In most cases, we will just take care of the situation without needing the product returned.
I received the wrong item. What do I do?
Please reach out to us immediately so we can resolve the matter and get you the product you paid for. You will not be responsible for the correct item being shipped.
Are size guides available?
For most items, yes. Size guides are included to help customers make the best possible sizing choice.
What if my size is not available?
Unfortunately, if a size is out of stock there is not guarantee it will be made available again.
However, most stock issues are resolved within a few weeks. So please check back later.
Can I modify my order after placing it?
If processing has not begun, there is a chance that we can modify the order before processing.
However, please ensure that all of your order information is correct at the time of purchase. We are unable to make changes to your order once it has been processed.
Can I cancel my order?
If you order has not been begun processing, yes. If it has already been processed, then unfortunately it is too late to cancel.
What are my payment options?
We use Shopify to process our orders and all major credit cards are accepted. We also accept PayPal.
I have an additional charge on my credit card bill, what is this charge for?
We are an international company and your bank (or credit card company) may charge a foreign transaction fee. This charge is not from us. Please contact your credit card provider for more information.